Does conflict sometimes interfere with the day-to-day operations of your organization? Actually, conflict is a natural and even beneficial fact of life in the business environment. However, when not managed well it can result in low morale, decreased productivity, high stress levels, and the loss of good employees, all of which detract from the organization’s performance.

The inability to deal with conflict can undermine a supervisor’s or manager’s effectiveness. Learn how to manage conflict situations to produce positive outcomes.

Benefits of Attending:

• You will be able to identify the source of a conflict and know the most appropriate corrective action for that source.
• You will understand the different approaches for dealing with difficult people and which is the most effective approach for a given situation.
• You also will learn communication skills that will enable you to confront conflict constructively, and
• You will recognize and be able to address factors in your organization that may be contributing to unproductive conflict.

$279 per person, register online at https://missouri.ecenterdirect.com/events/25700