Learn to communicate in a manner that builds trust, teamwork and consensus.

Develop key skills that result in two-way communication which is critical to a participative management style.

Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups. 

Key Information: 

• Identifying barriers to effective communication
  • Focus your development to improve listening effectiveness
  • Learn how you come across to others
  • Understand the communication model 
• How your perception can interfere with communication
  • How we come up with perceptions
  • Learn one of the most challenging aspects of communication
  • Understand what perceptions and assumptions you hold that may be interfering with your communication
  • Discover how to take the critic out of criticism 
• Why feedback is a valuable learning tool
  • Learn the two styles of feedback
  • Identify the secret of effective questions
  • Discuss common feedback mistakes 
• How to be a better listener
  • Learn and practice techniques that will make you a better listener
  • Understand the different levels of listening
  • Learn the difference between distracting and attending behaviors 
• Using communication as an effective management tool
  • Discover the secrets to converting conflict into collaboration
  • Eliminate resentment that results from poor communication
  • What you can say to resolve conflicts with bosses, peers, and workers 

PLUS You will also take a self-assessment to encourage awareness of your particular communication style and uncover challenges in your communication process. 

Registration fee is $279.00,

Register