Learn to communicate in a manner that builds trust, teamwork and consensus. Develop the skills that result in two-way communication, which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.
Key Information
Identify barriers to effective communication
- Focus your development to improve listening effectiveness
- Learn how you come across to others
- Understand the communication model
How your perception can interfere with communication
- How we come up with perceptions
- Learn one of the most challenging aspects of communication
- Understand what perceptions and assumptions you hold that
may be interfering with your communication - Discover how to take the critic out of criticism
Why feedback is a valuable learning tool
- Learn the two styles of feedback
- Identify the secret of effective questions
- Discuss common feedback mistakes
How to be a better listener
- Learn and practice techniques that will make you a better listener
- Understand the different levels of listening
- Learn the difference between distracting and attending behaviors
Using communication as an effective management tool
- Discover the secrets of converting conflict into collaboration
- Eliminate resentment that results from poor communication
- What you can say to resolve conflicts with bosses, peers, and workers
You will also take a self assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.
Fee per person: $279.00
Online registration: https://training.efactory.missouristate.edu/wconnect/CourseStatus.awp?&course=25S-SU20
