Return policies

MU Fire and Rescue Training Institute store policies

Items sold via the MU Fire and Rescue Training Institute (FRTI) are managed uniquely. For policies related to our firefighting merchandise, including training materials and apparel, please see the MU FRTI store policies page.

Thank you for visiting and shopping at the University of Missouri Extension website. MU Extension no longer maintains a warehouse of publications or logo items to facilitate exchanges or returns. Every publication and product ordered from the MU Extension store is printed on-demand at the time of order. This precludes MU Extension from accepting returns. If you have any questions, please email [email protected] or call 573-882-7216.

You will need to provide the following information for the customer service representative:

  • Order number
  • Customer name
  • Shipping address
  • Item SKU numbers ordered

All of this information was included in the email order confirmation that you were provided on the date of purchase.

Hours of operation

The MU Extension customer service center is open 8 a.m. to 5 p.m. CT Monday through Friday, except university-observed holidays and the week between Dec. 25 and Jan. 1.