MU Fire and Rescue Training Institute store policies
Items sold via the MU Fire and Rescue Training Institute (FRTI) are managed uniquely. For policies related to our firefighting merchandise, including training materials and apparel, please see the MU FRTI store policies page.
Thank you for visiting and shopping at the University of Missouri Extension website. MU Extension no longer maintains a warehouse of publications or logo items to facilitate exchanges or returns. Every publication and product ordered from the MU Extension store is printed on-demand at the time of order. This precludes MU Extension from accepting returns. If you have any questions, please email [email protected] or call 573-882-7216 during business hours.
You will need to provide the following information for the customer service representative:
Item SKU numbers ordered
All of this information was included in the email order confirmation that you were provided on the date of purchase.
Online course refunds
Sometimes it is necessary to cancel your class enrollment and request a refund. MU Extension has guidelines and restrictions on when and how much the refund amount will be. Requests are made to your instructor or facilitator.
We have provided information regarding refunds for: