Dealing with Difficult People

Description

Difficult people are everywhere, or maybe, everyone is difficult during certain moments of their life. Eventually you’ll work with a person who you think is difficult. This experience can be stressful and make an otherwise enjoyable job, unpleasant, and even intolerable.  

What You Will Learn:

  • General characteristics of difficult personalities and ways to manage your emotions and others.
  • How to minimize the negative impact difficult people create while gaining the confidence you need to stand your ground and maintain your self-respect.

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