Customer service is an integral part of our jobs and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy your customers, they not only help you grow by continuing to do business with you, but recommend you to friends and associates. If your customers are happy, they tend to be loyal. And if they’re loyal they not only buy more, they refer other customers. Customer service is all about the customer’s perception. You have to do more than just get the job done. You must deliver on all things, big and small, that affect the relationship with your customers.
What You Will Learn:
- Identify the benefits to you and your business of delivering exceptional customer service.
- Recognize barriers to delivering exceptional customer service.
- Learn techniques for dealing with angry or upset customers.
- Develop a personal action plan to improve customer service skills.