23rd Annual Conference for Office and Clinic Nurses and Office Support Staff

  • Date: Sept. 10, 2020 - Nov. 15, 2020
  • Format: online
  • Continuing education units: 6.57
  • $99.00
  • This course is offered by:
    Nursing Outreach

23nd Annual Conference for Office and Clinic Nurses
and Office Support Staff

Includes Specific Content for Health Care Providers
as well as Clerical, Technical and Administrative Personnel

On Demand Session

September 14th through November 14th, 2020


The purpose of these on-demand sessions is to update the knowledge and enhance the skills of the office and clinic nurses as well as clerical, technical and administrative staff by sharing best practices utilized during the current COVID-19 pandemic.

Who should attend?

This learning opportunity is designed for RNs, LPNs and other health care staff employed in a variety of clinic and office settings. Front office staff and administrative personnel will benefit from sessions related to issues and challenges encountered in outpatient care during a global pandemic.


Up to 6.57 contact hours will be awarded to all participants who view the recorded sessions in their entirety and complete the evaluation form. University of Missouri Sinclair School of Nursing is approved as a provider of nursing continuing professional development by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Midwest Multistate Division Provider Number MO1022-6


Please contact Peggy Bunton at (573) 882-0215 or [email protected] with any questions.


Conference Sessions

Here are the Conference Sessions originally presented on September 10, 2020

Your Role in
Creating Patient Loyalty

Customer loyalty is crucial to growth in today’s economy. Your role in welcoming, orienting and simplifying health care is important in building strong relationships with patients. I’ll show you how!

Kevin R. Gwin
Chief Patient Experience Officer, UMHC 

Safe & Effective Infection Prevention Practices in the Clinic

This session will view how germs can be transmitted in community settings and preventative measures to stop the spread of infections. Everyday work-flow considerations for health care workers in the ambulatory care setting will be discussed. Optimizing the use of personal protective equipment and general cleaning practices will be shared.

Cathy Schlotzhauer,
Infection Control, MUHC

MU Health Care's
Virtual Care Journey

This session will highlight the evolving landscape of Telehealth at MUHC. The discussion will include challenges, successes, and an overview of current and future state of Telehealth. Telehealth played an important part in MUHC’s ability to respond to ongoing patient care needs during a pandemic.

Carey Jones
 Virtual Care Manager, UMHC 

Facing the Pandemic with Facts,
Not Fears-
Urban and Rural Provider's Insights

Panel Discussion

In this session, panelist will share their “biggest hurdle” and the adaptable response plan implemented. Panelist will answer questions submitted by participants on a variety of COVID-19 experiences and the impact the pandemic has had on clinic visits and operations.

Nicole Campbell, BSN, RN, 
Nurse Care Manager,
Marshall Family Practice

Blaine Regan, MHA
Pediatric Clinic Manager
SSM St. Mary's Jefferson City

Jamie Wehnes, BSBA
Practice Manager, MU Family Medicine, Callaway Physicians & Fulton Family Health

Jeanette Linebaugh, MSN, RN, OC
Senior Director Ambulatory
Services, MUHC

Strategies for
Communicating with the Public

Through this presentation participants will learn how to communicate with the public in the midst of changing health information about COVID-19. We will talk about how public opinion works, dispelling myths, dealing with fears and how to create persuasive messages to create change.

Jonathan T. Stemmle
Chair and Professor, Strategic Communication, Missouri School of Journalism 

Ambulatory Care in the Wake of the COVID-19 Pandemic 

Dr. Wakefield will share his insights about the timeline for action, the tiered response and ambulatory service line tiered escalation. He will also discuss the benefits of an adaptable response plan and effective communication strategies when changes in operations occurred quickly. Looking forward, he will envision a new routine in ambulatory care.

Mark R. Wakefield, MD, FACS

Associate Professor of Surgery/Urology, Division Chief of Urology, Associate Chief Medical Director, MUHC

Practicing Gratitude:
Find Resilience


In this session, high levels of stress in uncertain times and the effects on providers will be explored. Strategies to validate feelings and practical ways to support your colleagues will be introduced. End our time together, by learning how to thrive through adversity and maintain a resilient mindset using gratitude.

T. J. Sweet, MHA

Practice Manager, Ellis Administration, MUHC



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