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Table of Contents   |   Attitude   |   Responsibility   |   Communication
Problem Solving   |   Preparing for the Workplace 
 

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Curriculum Learning Points

PART III:
Communication
• Communication is critical to every relationship in our lives.
• Body language, listening, speaking, vocabulary-building and reading are all forms of communication that require lifelong learning.
• Conflict can be either positive or negative. Its resolution is often dependent on our own behavior.
• Anger is a natural emotion that can be managed with constructive measures.

PART III:  Communication

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A.  It's More Than Talking

1.  It affects our lives
     Startling Statistics

2.  What is it?  

B.  Body Language

1.  Do you see what I mean?
     Impact of a Message
     Activity 1:  Body Language Role Plays

2.  Tuning in
     Activity 2:  Do I Have A Clue? and
     Can You Read Me?

C.  Listening

1.  Assessing the skill
     Activity 3:  Do You Hear What I See?

2.  Didn’t you say . . .?
     Experts Say
     I Know . . .

3.  It doesn’t come naturally
     Activity 4:  Listening Tips
     Activity 5:  Listening

4.  It’s not about us

D.  Speaking

1.  Putting words together

2.  That’s not what I heard!

3.  Increasing the “word power”
     Activity 6:  My Word!

E.  Read! Read! Read!

1.  Literacy wisdom
     Activity 7: Top 10 Reasons I Should Read (a Lot!)

2.  Reading opens doors

F.  Conflict Resolution

1.  It’s an approach
     Virginia Satir Quote

2.  Not necessarily negative

3.  Getting a handle on conflict
     Activity 8:  Seven C’s of Conflict Resolution
     Activity 9:  “CR-Using” the Seven C’s

4.  More than one way

5.  Tools of the trade
     Activity 10:  The Backyard Fence
     Activity 11:  Rope-Pulling
      Activity 12:  Tools for Conflict  

G.  Anger Management

1.  Getting a feel for it
     Activity 13:  Deciphering the Words

2.  Taking control
     Activity 14:  Steps to Anger Management
     Activity 15:  Some Things to Do When You Are
     Really, Really, Really Upset
     Activity 16:  My Steps to Anger Management

H.  “I” STATEMENTS

1.  Advice anyone?

2.  It’s not my fault!
     Activity 17:  Changing "You" to "I"
      Activity 18:  The “I’s” Have It

I.  DIFFICULT PEOPLE

1.  Getting on the last nerve!
     Activity 19:  Young Woman/Old Woman
      Activity 20:  Understanding Individual Styles

2.  Vive la différence!
     Activity 21:  Here’s What I’ve Heard

J.  REFERENCES

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University of Missouri Extension Roxanne T. Miller 
MillerRT@missouri.edu
Last revised: 08/01/08
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