University of Missouri Extension, working in partnership with Robert J. Trulaske, Sr. College of Business at the University of Missouri, provides training and consulting services to businesses, government, and other organizations across Missouri.  For over 25 years, the University of Missouri Extension and MTI have helped thousands of organizations reach success by strengthening their capacity through leadership, management, supervision and human resource training and access to relevant, responsible and reliable research based information. 


I. Course Offerings

This list includes the Supervisory Certificate Series and additional course offerings that we provide. With the exception of the Supervisory Certificate Series, most of the workshops listed can be delivered in half day or full-day sessions. Extension and MTI would consult with your organization to finalize the content and time requirements for the leadership training. 

We will customize training to meet your needs.


Supervisory Skills

Supervisory Certificate Series:  It makes sense to hire front-line staff into supervisory positions; they have the technical skills you are looking for, it’s motivational to all employees, and reduces the costs associated from hiring outside. Often times though, these employees lack the supervisory, management, and leadership skills necessary to thrive in their new roles. The technical skills that made them a great front-line employee are not the same skills that will be required of them as a supervisor.  This intensive program is designed to give supervisors the skills they need to become successful in their leadership roles.  Although the series is currently designed to cover the following topics over four full days of training, each session can be delivered as an individual workshop.       

  • Building Effective Relationships:  Building effective relationships with the team members you supervise is one of the best strategies to ensure team performance and prevent future conflicts.  By focusing on relationships, you gain trust and respect.  The session will examine personality and generational differences in the workplace and leadership strategies to appreciate these differences and to proactively build relationships with team members.
  • Your Legal Responsibilities:  Supervisors are often placed in a difficult position. On one hand they are charged with motivating and directing the workforce. On the other, they must protect the organization from liability. This session will explore the legal responsibilities of the supervisory role by examining discrimination, sexual harassment, and the progressive discipline process.
  • Communicating Successfully:  In today’s fast-paced business environment, successful communication requires more than just speaking your mind loudly enough for others to hear you.  This session will sharpen both your written and verbal communication skills to maximize understanding and minimize confusion among those you communicate with.
  • Leading High Performance Teams:  As the supervisor, you are responsible for the leadership of your staff.  This session will address the interpersonal and organizational advantages of working together.  You will also participate in some experiential learning exercises that illustrate what it takes to lead others through the challenges of team development. 
  • Guiding Conflict Resolution:  In the workplace, even healthy differences can escalate into conflict.  Addressing conflict quickly and effectively is a crucial supervisory skill.  This session enables you to recognize the signs that conflict exists, assess each conflict situation, and serve as a catalyst to encourage those involved to achieve resolution. 
  • Coaching Employees:  The coaching process is central to performance management.  By creating the appropriate climate and context to empower individuals and teams, great coaches are able to achieve extraordinary results.  The workshop will provide you the coaching tools you need to motivate, delegate, and diagnose performance problems; provide performance feedback; and facilitate the problem-solving process for employees.



  • Lessons in Leadership:  Great leaders are inspiring. They know where they are headed; the visions they are trying to create, and have the unique ability to enlist others who can help them get there.  This workshop explores the art and skill of leadership.  Learn the lessons of leadership that will help you mobilize your team to achieve extraordinary results. 
    • Examine ways to build your leadership credibility so that others want to follow your example.
    • Discuss the art of visioning and how leaders communicate it. 
    • Examine the leader’s role in creating empowering environments where employees feel valued and willing to get the job done. 
    • Identify the differences between management and leadership.
  • Leading Change:  Adapting to new demands is an important mechanism for both personal and organizational survival. Organizations that do it well have a competitive advantage over those that struggle with workplace change. This workshop will explore the organizational change process and what leaders can do to help their teams and organizations adapt more easily to change.
    • Examine innovation characteristics that either help or hinder the organization from adopting change.
    • Identify the common characteristics of five adopter categories to understand the unique needs of those faced with adopting change.
    • Explore how people react to change and what leaders can do to help their employees’ transition.
    • Discuss communication strategies to create awareness, acceptance, adoption, and advocacy of change initiatives.
  • Leading Teams:  Come prepared to learn in a fun and comfortable, yet highly interactive way that will sharpen your skills as a team leader. Using experiential learning exercises as a metaphor for what it takes to lead a high-performing team, this professional development workshop will help you explore the interpersonal and organizational advantages of working together.
    • Carefully examine five stages of team development.
    • Identify roles leaders play to move teams to higher and higher levels of performance.
    • Examine the adverse effects of low trust in team relationships and what leaders can do to cultivate trust.
    • Participate in experiential teambuilding exercises to improve team relationships.
  • Strengthening Trust:  High performance organizations are built on a foundation of trust.  Without it, poor working relationships will result which will affect your organization’s performance and bottom line.  This professional development workshop will examine the need for trust in today’s workplace, the consequences of low-trust working relationships or environments, and what you can do to earn the trust of others.  By strengthening trust, amazing results can be achieved!
    • Define trust and its benefit to you, your working relationships, your team, and your company.
    • Discuss the outcomes of low-trust working environments.
    • Learn to assess the level of trust you have with others.
    • Identify strategies and behaviors that earn the trust of others.
    • Examine organizational structures and systems that strengthen and reinforce trust. 


Coaching Employees

Employee Development from A to Z:  Much of what your staff knows is the direct result of your efforts to develop the necessary knowledge, skills, and abilities of your employees while they are on the job. This session will explore the role of supervisors as they lead, direct, and manage the development of their staff.  We will emphasize the importance of effectively onboarding new employees and creating a structure for follow-up to sustain long-term improvement. 

  1. Discuss the onboarding process complete with checklists that can be implemented immediately.
  2. Examine the stages of employee development and strategies that complement each stage to keep employees engaged and contributing.
  3. Identify tactical points of employee development and related activities to accomplish them.
  • Engaging Employees:  Employee engagement is vital to your business success.  Engaging your employees ultimately improves customer satisfaction, profitability, productivity, and reduces employee turnover.  Typically, employees are more engaged during the first six months of their employment than at any other time, so the question is:  what are you doing after the “honeymoon” is over?  This workshop will provide strategies that help you keep them engaged and contributing to your bottom line over the long haul. 
  • Motivating Employees:  Motivating your employees is a constant struggle for most leaders.  Leaders know that employee motivation is the key to individual performance, team productivity, and maintaining a desired organizational culture.  Motivated employees exhibit a willingness to take on responsibilities, hold themselves accountable for their performance, and in turn, increase their own job satisfaction.  This workshop will explore the topic of employee motivation and why the carrot and stick approach to energizing your employees just doesn’t work.  Learn what you can do to create a work environment of motivated employees who consistently demonstrates a willingness to perform and achieve results.
    • Define employee motivation; what it is and what it is not.
    • Examine organizational structures and systems that can either enhance employee motivation or destroy it.
    • Discuss the appropriate use of extrinsic motivators.
    • Identify the intrinsic motivators of your employees and what you can do to tap into them for improved performance.
    • Explore three fundamental factors for employee motivation:  autonomy, mastery, and purpose.
  • Leading from the Sidelines:  Essential Coaching Skills:  The coaching process is central to performance management. By creating the appropriate climate, environment, and context to empower individuals and teams, great coaches are able to achieve extraordinary results. This professional development workshop examines the coaching process and provides many tools and techniques to help shape your employees’ behavior on the job.
    • Examine coaching strategies based on your employees’ ability and willingness to do the job.
    • Delegate effectively without micromanaging.
    • Ask the right question at the right time to help shape employee behavior.
    • Diagnose employee performance problems more accurately.
    • Provide appropriate performance feedback.
    • Facilitate the problem-solving process for employees.


  • Communicating Successfully:  Effective communication requires bringing together multiple points of view and imparting that information without losing clarity or focus.  It establishes a connection that leaves a powerful and positive impression, and, regardless of your professional expertise or technical capability, communication problems are an impediment to success.  In just one day, you’ll learn how to gain support from coworkers, project a confident self-image, and master the key communication skills that will influence your success.  Polished communication techniques are essential if you want to work more effectively with others, create better relationships with key people and build on your leadership potential.
    • Strategies, processes and skills necessary to address most business communications.
    • How to communicate clearly and appropriately – with greater confidence.
    • What communication skills you already have and how to minimize your limitations.
    • Rapport-building techniques to connect immediately with others.
  • Business Writing:  How much of your time on the job is spent writing? For many people, the day is filled with e-mail messages, reports, internal memos, and letters to customers or constituents. Poorly written documents can produce confusion, conflict, or even losses of productivity. This workshop is designed to help you become a more precise, skilled business writer. Discover how to compose clear, accurate, and grammatically correct messages to improve your ability to communicate effectively with others. 



  • Guiding Conflict Resolution:  Conflict! Just reading the word brings to mind thoughts of difficulty and unpleasantness. Healthy conflict can promote creativity and innovation. It allows you to build on one another’s ideas to find solutions to existing problems. However, when conflict escalates, it may cause serious problems, including decreased morale, more re-work, and a less productive team.
    • Recognize three progressive stages of conflict and resolution strategies for each stage.
    • Identify your conflict management style and learn to recognize the style of those around you.
    • Explore how to become more versatile in your conflict management style when working with different types of conflict scenarios.
    • Discuss how to deal with anger.
    • Explore a six-step process for working through conflict in a collaborative way.


Tactical Skills

  • Time Management:  Time is a precious resource.  It is the one resource you can never get more of.  This professional development workshop will explore common time wasters you face in your job, the difference between efficiency and effectiveness, and tips and tools to best manage your time.
    • Discuss effective strategies and tips for taking control of your time.
    • Discover how to unleash the power of the priority matrix to better understand the difference between urgency and importance.
    • Explore skills for keeping your time and tasks manageable when others are demanding more of you.
  • Stress Management:  Stress is an unavoidable part of our lives.  It comes from our jobs, our families, our communities, and the environments in which we live.  Though we cannot eliminate stress completely from our lives, we can use tools and strategies to enable us to become better managers of stress.  This session will explore the causes of stress, its impact on our minds and bodies, and provide you with tools, tips, and techniques to better manage the effects of stress in your life.


II. Cost

The fee structure includes the design, delivery, and participant materials for each workshop. You would be responsible for providing a training site, and other participant amenities such as parking, snacks, lunches, beverages, etc. 

The following flat fee structure would apply to the workshops listed for groups of 30 participants or less:

  • A full day of training (6-7 hours) would be charged at $2,400.00 per day plus travel expenses (mileage, meals, and lodging) for out of town instructors. 
  • A half-day of training (3.5 hours) would be charged at $1,200.00 per day plus travel expenses (mileage, meals, and lodging) for out of town instructors. 
  • Lunch and Learns (1.5 hours) would be charged at $400 per day plus travel expenses (mileage, meals, and lodging) for out of town instructors. 
    • Schedule 3 or more lunch and learns and pay $300 per session, a discount of $100 per session.
  • Rate for individuals attending a full Supervisor Series I $875, individual sessions are $280 per full day session and $140 for a half-day session.

**Rate is negotiable for non-profit organizations.

For more information concerning this proposal, please contact:

Nellie Lamers Amy Patillo
Taney County MU Extension Christian County MU Extension
122 Felkins Ave, PO Box 598 105 N 2nd Street, PO Box 160
Forsyth, MO 65653 Ozark, MO 65721
417.546.4331 417.581.3558