For faculty and staff


The following organizations were used as references to develop this website.

Office of Civil Rights — King County, Washington
Office of Human Resources — North Dakota State University

JAN — Job Accommodation Network

Accommodation and Compliance Series: Employees with vision impairments
Technical assistance manual: Title I of the ADA

Accommodating your employees: Easy ways to comply with the Americans with Disabilities Act

Disability Etiquette Handbook — City of San Antonio

Americans with Disabilities Act: Questions and answers

Additional literature

Althen, Gary (2002). American ways: A guide for foreigners in the United States. 2nd ed. Yarmouth, ME: Intercultural Press.

Beard, V. H. (1995). Developing and teaching an undergraduate course of multicultural education. Paper presented at Twelfth Annual Teachers College Winter Roundtable on Cross-Cultural Psychology and Education, New York.

Beaulieu, B. (2002). Mapping the assets of your community: A key component for building local capacity. Mississippi State, MS: Southern Rural Development Center.

Blood, S., and Blood, J. (2002). Rediscovering paths to community. Rogers, MN: Madii Institute.

Child Welfare League of America. (2002). Cultural competence agency self-assessment instrument. Revised ed. Washington, D.C.: Child Welfare League of America.

Corey, M. S., and Corey, G. (2003). Becoming a helper. Pacific Grove, CA: Brooks/Cole.

Couchman, G., G. Williams and D. Cadwalader. (1994, August). Three keys to a successful limited-resource families program. Journal of Extension 32(2).

Covey, S. R. (1990). The 7 habits of highly effective people. New York: Simon & Schuster.

Cultural relevance and diversity: The Native American perspective. (2001, March). Substance Abuse and Mental Health Services Administration. Out of circulation.

Davis, G., and Rimm, S. (1997). Cultural diversity and children from low socioeconomic backgrounds. Boston: Allyn & Bacon.

DeAnda, D. (1984). Bicultural socialization: Factors affecting the minority experience. Washington, D.C.: National Association of Social Workers.

Developing relationships. (2003). Chapter 4 from Arizona Extension education resources. Arizona University.

DeYoung, B., and W. Boldt. (1998). Relationship marketing: Putting relationships to work. Cornell Cooperative Extension marketing manual. Ithaca, NY: Cornell Cooperative Extension.

Dorsey, Maurice. (2001). Achieving diversity and pluralism: Our (sad) separatist model. Journal of Extension 39 (6).

Dresser, N. (1996). Multicultural manners: New rules of etiquette for a changing society. New York: John Wiley & Sons.

Babcock, Pamela. (2010, March). Driving hate out of the workplace. Society for Human Resource Management Online.

Education Alliance at Brown University. (2002). The diversity kit: An introductory resource for social change in education. Providence, RI: Northeast and Islands Regional Educational Laboratory — LAB at Brown University.

Elsie Y. Cross Associates. The diversity factor.

Esquivel, A. H. (2000). Understanding Hispanic consumers in the United States. A marketing approach to ethnic consumers. Amsterdam, The Netherlands: ESOMAR Ethnic Marketing 2000.

Ewert, D. Merrill, and Jennifer A. King Rice. (1994). Managing diversity within Cooperative Extension. Journal of Extension 32 (2).

Feig, B. (1997). Marketing straight to the heart. New York: AMACOM.

Fiscus, C., and C. B. Flora. (2001). Mapping spiritual and cultural assets for Native American students. Ames, IA: North Central Regional Center for Rural Development, Iowa State University.

Fix, M., W. Zimmermann and J. Passel. (2001). The integration of immigrant families in the United States. Washington, D.C.: The Urban Institute.

Florence R. Kluckhohn Center for the Study of Values. Bellingham, VA: Kluckhohn Center.

Freidig, R. M. (1997). Increase your personal marketing power. New York: American Institute of Certified Public Accountants.

Gardenswartz, Lee, Anita Rowe, Patricia Digh and Martin Bennett. (2003) The global diversity desk reference: Managing an international workforce. San Francisco: Pfeiffer.

Ginott, H. G., A. Ginott and H. W. Goddard. (2003). Between parent and child. New York: Three Rivers Press.

Goddard, H. W. (1996). Parent educator training: A guide for instructors (HE-711). Auburn, AL: Alabama Cooperative Extension System.

Gollnick, D. M., and P. C. Chinn. (2001). Multicultural education in a pluralistic society. 6th ed. New York: Prentice Hall.

Gregory, E., and E. Ritter. (2001). Access and accountability: Social marketing extension — A training workbook.

Guion, L. A. (under contract). A thin line between preferential treatment and accommodation. In L. A. Flowers, Diversity issues in American colleges and universities: Case studies for higher education and student affairs professional. Springfield, IL: Charles C. Thomas Publishers.

———. (1999). The diversity challenge: Programming in Extension in the new millennium. North Carolina Cooperative Extension, North Carolina State University.

Guion, Lisa, Samantha Chattarja and Stephanie Sullivan Lytle. (2003). Celebrating diversity 365 days a year: An educational calendar for planning programs. Journal of Extension 41(4).

Hildebrand, V., L. A. Phenice and M. M. Gray. (1999). Knowing and serving diverse families. Upper Saddle River, NJ: Pearson Education.

Hofstede, Geert. (1997). Cultures and organizations: Software of the mind. London: McGraw-Hill.

———. (2001). Culture’s consequences: Comparing values, behaviors, institutions, and organizations across nations. 2nd edition. Thousand Oaks, CA: Sage Publications.

Hofstede, Geert, and Michael Harris Bond. (1988). The Confucius connection: From cultural roots to economic growth. Organizational Dynamics 16 (4): 4-21.

Hogan-Garcia, M. (2003). The four skills of cultural diversity competence. Pacific Grove, CA: Brooks/Cole.

Hoopes, D. S., and P. Ventura. (1979). Intercultural sourcebook: Cross-cultural training methodologies. Yarmouth, Maine: Intercultural Press.

Igodan, C. O. (1986, Spring). Are you experiencing burnout? Journal of Extension 24 (1).

Ingram, Patreese D., and Rama Radhakrishna. (2002). Evaluating a diversity educational resource in Cooperative Extension. Journal of Extension 40 (1).

Jandt, F. E. (1995). Intercultural communication: An introduction. Thousand Oaks, C.A: Sage Publications.

Kansas State University Extension. (1995). Programming for limited resource families. Publication No. MF-2029. Manhattan, KS: Kansas State University Extension.

Kitano, H. (1989). A model for counseling Asian Americans. In P.B. Pederson, W.J. Lonner, and J.E. Trimble (eds), Counseling across cultures. Honolulu: University of Hawaii Press.

Kluckhohn, Florence, and Fred Strodtbeck. (1961). Variations in value orientations. Evanston, IL: Row, Peterson.

Koewing C.Y. (Producer), and D. Katdare (Director). (2001). American Desi (Motion Picture). United States. Blue Rock Entertainment.

Kretzmann, J. P., J. L. McKnight and D. Puntenney. (1998). A guide to creating a neighborhood information exchange: Building communities by connecting local skills and knowledge. Chicago, IL: ACTA Publications.

Kretzmann, J. P., and J. L. McKnight. (1993). Building communities from the inside out: A path toward finding and mobilizing a community’s assets. Chicago, IL: Northwestern University for Urban Affairs and Policy Research.

Lipe, J. (n.d.). 5 tips to add spice to your marketing. Retrieved January 02, 2003.

Loden, Marilyn, and Judy B. Rosener. (1991). Workforce America! Managing employee diversity as a vital resource. Homewood, IL: Business One Irwin.

Lynch, E., and M. Hanson. (1997). Developing cross-cultural competence. 2nd ed. Baltimore, MD: Paul H. Brookes Publishing Company.

Mariampolski, H. (2000). Learning from ethnic market research in the United States. Applying community based approaches and ethnography. Amsterdam, The Netherlands: ESOMAR Ethnic Marketing 2000.

Markus, Hazel, and Shinobu Kitayama. (1991). Culture and the self: Implications for cognition, emotion, and motivation. Psychological Review 2: 224-253.

Maslow, Abraham. (1970). Motivation and personality. 2nd ed. New York: Harper & Row.

McCray, J. (1994). Challenges to diversity from an African-American perspective. Journal of Extension 32 (1)

McDermott, D. (2001). Parenting and ethnicity. In M. J. Fine, and S. W. Lee (eds.), Handbook of diversity in parent education (pp. 73-96). San Diego, CA: Academic Press.

McMillan, S. (2001). Focus on everything. Retrieved February 03, 2003.

McPhatter, A. (1997). Cultural competence in child welfare: What is it? How do we achieve it? What happens without it? Journal of the Child Welfare League of America, Inc. 255-278.

Michigan State University Extension. (2003). Multicultural self-awareness workshop notebook. Presented to USDA CSREES staff, Washington, D.C., January 22-23, 2003.

Morace, F. (2000). Genius Loci: New rules for ethnic marketing. Amsterdam: ESOMAR 2000.

Murphy, E., and T. Nesby. (2002). A map for inclusion: Building cultural competency. Pullman, WA:  Washington State University Cooperative Extension.

Nash, K. (1999). Cultural competence: A guide for human agencies. Washington, D.C.: Child Welfare League of America Press.

National Urban League. (2009). Diversity practices that work: An American worker speaks.

Nehiley, J. M. (2001). Developing a simple four-step marketing plan for Extension programs. Journal of Extension 39 (2).

Nieves, E.E., and K. A. Hartman. (2002, Spring). Burnout in developmental education: A social environment perspective on the risk for those who work with students at risk. Journal of College Reading and Learning 32 (2): 133-148.

Nusbaum, L. C. (1983). Perceived stress and self-concept as related to burnout in school counselors. Unpublished doctoral dissertation. Columbus, OH: The Ohio State University.

Okun, B., J. Fried and M. Okun. (1999). Understanding diversity: A learning-as-practice primer. Pacific Grove, CA: Brooks/Cole Publishing Company.

Olderman, R. (2001). Social marketing: The bottom line is behavior change. Retrieved January 15, 2003.

O’Mara, J. (1994). Diversity activities and training designs. San Diego, CA: Pfeiffer & Company.

Oregon State University, National Extension Diversity Center. Strengthening our capacity to serve a diverse society.

Our Heritage in Foods. (1995).  Champaign, IL: University of Illinois Cooperative Extension Service.

Parachin, V. M. (2003, January). Seven secrets for self-motivation. American Salesman 48 (1): 16-22.

Pearson, M. (1995, February). Programming for limited resource families. Manhattan, KS: Cooperative Extension Kansas State University.

Pedersen, P. (2000). A handbook for developing multicultural awareness. 3rd ed. Alexandria, VA: American Counseling Association.

Puntenney, D. L. (2000). A guide to building sustainable organizations from the inside out. Chicago, IL: ACTA Publications.

Rensberger, B. (1996). Forget the old labels: Here’s a new way to look at race. AnthroNotes 18 (1): 1-7.

Riche, M. F. (2000). America’s diversity and growth: Signposts for the 21st century. Washington, D.C.: Population Reference Bureau.

Robinson, L. (1998, May 11). “Hispanics” don’t exist. U.S. News & World Report 26-32.

Rossman, M. L. (2000). Multicultural marketing: Selling to a diverse America. NY: AMACOM.

Rothenberg, Randall. (1999). A Native American ad agency bids to change tired images. Advertising Age 70: 32.

Russo, Kurt W. (editor). (2000). Finding the middle ground: Insights and application of the value orientations method. Yarmouth, ME: Intercultural Press.

Russo, Kurt W. (2000). Value orientations method: The conceptual framework. Finding the Middle Ground: Insights and Application of the Value Orientations Method. Yarmouth, ME: Intercultural Press.

Sapienze, B. G., and J. F. T. Bugental. (2000). Keeping our instruments finely tuned: An existential-humanistic perspective. Professional Psychology Research and Practice 31(4): 458-460.

Schauber, Ann. (1999). Assessing organizational climate: First step in diversifying an organization. Unpublished doctoral dissertation. Union Institute, Cincinnati, OH.

———. (2001). Effecting Extension organizational change toward cultural diversity. Journal of Extension 39 (3).

———. (2001). Facing issues of diversity: Rebirthing the Extension service. Journal of Extension 39 (6).

———. (2001). Talk around the coffeepot: A key to cultural change toward diversity. Journal of Extension 39 (6).

———. (2002) Working with differences in communities. Corvallis, OR: Oregon State University Extension Service.

———. (2004). Understanding value differences — A tool for effective program design and delivery. Presented at University of Idaho Extension Annual Conference, Boise, ID, April 20, 2004.

Schreiber, A. L. (2000). Multicultural marketing. Chicago, IL: NTC Business Books.

Schuster, E. (2002). Ten keys to success: What works with hard-to-reach audiences. Oregon State University Extension Family & Community Development. Retrieved January 22, 2003.

Silver, H. F., R. W. Strong and M. J. Perini. (2000). So each may learn. Alexandria, VA: Association for Supervision and Curriculum Development.

Skovholt, T. M. (2001). The resilient practitioner: Burnout prevention and self-care strategies for counselors, therapists, teachers, and health professionals. Boston: Allyn & Bacon.

Smith, C. (2000). Community voices. Greensboro, NC: NC Agricultural and Technical State University.

Sparks, S. (2000, May). Classroom and curriculum accommodations for Native American students. Intervention In School and Clinic 259-263.

Srebalus, D. and D. Brown. (2001). A guide to the helping professions. Boston, MA: Allyn & Bacon.

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Ting-Toomey, Stella (2000). Intercultural conflict management: A mindful approach. Presented at Summer Institute of Intercultural Communication, Pacific University, Forest Grove, OR, July, 2000.

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