Communications
State and local governments must ensure effective communication
with individuals with disabilities.
Where necessary to ensure that communications with individuals
with hearing, vision, or speech impairments are as effective as
communications with others, the public entity must provide
appropriate auxiliary aids.
"Auxiliary aids" include such services or devices as
qualified interpreters, assistive listening headsets, television
captioning and decoders, telecommunications devices for deaf
persons (TDD's), videotext displays, readers, taped texts,
Brailled materials, and large print materials.
A public entity may not charge an individual with a disability
for the use of an auxiliary aid.
Telephone emergency services, including 911 services, must
provide direct access to individuals with speech or hearing
impairments.
Public entities are not required to provide auxiliary aids that
would result in a fundamental alteration in the nature of a service,
program, or activity or in undue financial and administrative
burdens. However, public entities must still furnish another
auxiliary aid, if available, that does not result in a fundamental
alteration or undue burdens.
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