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University of Missouri Extension's Affirmative Action/Equal Employment Opportunity Officer is designated to mediate or conciliate informal complaints. Informal complaints are to be resolved at the lowest possible supervisory level. EEO counselors, located in each region, serve as a local point of contact for those who believe their rights have been violated.
All employees are to be free from any or all restraint, interference, coercion or reprisal on the part of the their associates or supervisors in making a complaint or appeal, in appearing as witnesses or in seeking information in accordance with these procedures. These principles apply with equal force after a complaint has been adjudicated. Should these principles be violated, the complainant may bring the facts to the attention of the AA/EEO officer so that appropriate action may be taken.
The informal complaint procedure is outlined below:
Employee informs an EEO counselor of the complaint, in writing or in person. This may be the counselor in their region or another region.
The EEO counselor hears the complaint and informs the person of their right to file a formal or informal complaint. At this time, the EEO Counselor provides the person with contact information for the AA/EEO Officer.
If the person decides not to file a formal complaint and desires to discuss the situation further, the EEO counselor gathers facts through (1) interviews with appropriate individuals and (2) examination of pertinent records and documentation.
The EEO counselor may meet by phone or in person with the complainant to discuss possible solutions. The EEO counselor may meet with the complainant and others involved in the complaint separately or together -- at the complainant's discretion. Depending on the nature of the complaint, more than one meeting may be required to gather all information and clarify possible solutions. The EEO counselor should feel free to contact the EEO Officer to discuss pertinent issues.
The EEO counselor must complete their fact finding and meetings with all parties within 21 days of notification of the complaint. If the complaint cannot be resolved, on the 21st day, the counselor must inform the complainant in writing of their right to file a formal complaint of discrimination. The complainant may decide at any time to stop discussions and file a formal complaint.
Once the situation is resolved, the EEO counselor sends a record of the informal complaint, circumstances surrounding the complaint and description of attempts to resolve the complaint to the AA/EEO Officer. This documentation must be submitted within 15 calendar days of the final counseling session.
Informal Complaint Form (Form CR-4):
Word
PDF
(PDF document
requires Adobe® Acrobat® Reader®)
Contact:
Julie Middleton, middletonj@missouri.edu
AA/EEO Director
Last modified: February 13, 2008
Updated
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