Franklin
County
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Billed
for Merchandise You Never Received?
You
found the perfect gift in a mail order catalog. You call to place your
order and charge it to your credit card. They told you it would be 2 weeks
but it’s been a month. You get your credit card bill with a charge from
the catalog company but still haven’t received the merchandise. What do
you do?
The
Fair Credit Billing Act offers you protection. To dispute a billing error
on your credit card you must write to the billing inquires address of the
credit card issuer so the letter arrives within 60 days. Send your letter
by certified mail, return receipt requested. Include copies of sales slips
and other documents. You should hear back within 30 days and the dispute
should be settled within 90 days.
The
Mail or Telephone Merchandise Rule requires the merchant to notify you if
they are unable to ship within the promised time. They are to give a
revised shipping date and the option to cancel your order and get a credit
to your account within one billing cycle.
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Franklin County University of Missouri Extension Center
FranklinCo@missouri.edu Last revised: 08/21/08 |
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