Defusing Defensive Coworkers

Defusing Defensive CoWorkers

Anyone who has been asked probing questions or received criticism from coworkers knows that it can be difficult to not act defensively. This is especially true when it occurs often, or the relationship between the two parties is less than friendly. If you have trouble with someone you work with, you might try some of these tactics to ease the tension between you.

Be clear. In all of our communications, it is up to us to make ourselves understood.

Recognize people’s "hot spots." While it is impossible to avoid every work-related subject that might be unpleasant, we can try to be more aware of what upsets our coworkers.

Depersonalize the issue. This can be done by focusing the criticism on the work--not the person.

Think before you pounce. Give thought to the matter before approaching someone with a concern.

Resource: Work and Family Life, May, 1998


	Web site coordinators: Jamie Thompson Sandra McKinnon Site evaluation: Cynthia Crawford Last updated: March 09, 2005	Web site established by: Kate Akers Mark Belwood Cynthia Crawford Sandra McKinnon Diana Hammond

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