University of Missouri Extension

Errors at the ATM

From the consumer mailbag:

Dear Cynthia: I noticed an error involving an ATM transaction on my bank statement last week. What do I need to do to try and correct this?

ANS: Should you notice an error on electronic transfers, which include ATM - Automatic Teller Machines, contact your bank immediately. You must contact them within 60 days after the receipt of the first statement on which the error appeared. Put your request to correct the error in writing, include your name and account number. Describe the error or the transfer you are unsure about and explain as clearly as you can why you need more information or why you believe there is an error. Include the dollar amount of the error in question. Most banks will credit your account for the amount in question so you will have use of your money during the time it takes to complete the investigation.

Source: Talking Dollars Make Sense by Patrice Dollar

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Last updated: March 09, 2005
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Cynthia Crawford
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