University of Missouri Extension

Holiday Returns

Attorney General Jay Nixon offers these tips that can help make holiday spending a little less stressful:

Many shoppers falsely believe stores must offer refunds. However, there is no state law on refund or layaway policies. Stores set their own policies and may offer a cash refund, credit, exchange, or nothing. If a store does not post its policy, it is your responsibility to ask.

Also, there is no state law that allows you to cancel an order with a retailer and expect a partial or full refund of money. Before you put money down or sign a contract, find out what a store's policy is.

Remember too, that the "sale" price doesn't always mean the item is being sold at a discount. Consumers should comparison shop to obtain the best value.

From Missouri Attorney General Jay Nixon, 11/96.

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