MU Extension events calendar


Calendar options
Location
Category

Begin 
Show
Search

 


Professional development events

    Customer Service is Critical

    When:

    Saturday, Sept. 21, 2013, 9:30 a.m. to 10:30 a.m.

    Where:

    Black River Coliseum
    301 S 5th St, Poplar Bluff MO map...

    Description:

    Kevin Anderson is a Business Development Specialist for the University of Missouri Extension Center headquartered in Poplar Bluff. He manages the Small Business and Technology Development Center where he provides counseling, training, and resources to aspiring entrepreneurs and small businesses. He is married to Dr. Mairead Ryan-Anderson and they have two sons.

    Listen to Kevin as he talks about the dynamics of customer relations, including: why customers quit, what customers expect, and how to handle an irate customer. He believes that good customer service is critical, regardless of whether a business has been around for a century, a decade, or is just opening its doors. It also means treating customers with a friendly, helpful attitude and helping customers efficiently, in a friendly manner.

    Class size:

    50

    Event full:

    No

    Cost:

    $0.00

    ADA Accessibile AddThis Widget



    Add event to your compatible iCalendar such as Microsoft Outlook or Apple iCal.