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Wednesday, May 1, 2013

Customer Service: Taking Care of Customers

When:  Wednesday, May 1, 2013, 1:30 p.m. to 4:30 p.m.

Where:  
Audrain County Courthouse (Basement)
Community Room
Courthouse, 101 N Jefferson St, Mexico MO map...

Description:

This program uses interactive lecture and video to teach what outstanding customer service looks like. Participants will learn how to deliver outstanding customer service by learning how to avoid and prevent some of the most common mistakes made when interacting with customers.

Session topic:

This program uses interactive lecture and video to teach what outstanding customer service looks like. Participants will learn how to deliver outstanding customer service by learning how to avoid and prevent some of the most commonly made mistakes.

Registration:

Register online or contact the Small Business & Technology Development Center at 573-581-3231.

Registration
deadline:

4/26/2013

Class size:

15

Event full:

No

Cost:

$35.00

Facilitator:

Virgil Woolridge, WoolridgeV@missouri.edu
Audrain County MU Extension Center
phone: (573) 581-3231




How to Control Cash Flow

When:  Wednesday, May 1, 2013, 6 p.m. to 9 p.m.

Where:  
Cole County Extension Center
2436 Tanner Bridge Rd., Jefferson City MO map...

Description:

The second in a series of four financial management programs for those with little-to-no financial training, this course is designed for anyone needing to understand and manage how cash flows into and out of a business. Topics include identifying key information on a cash flow statement, identifying the sources of cash, the “gobblers” of cash, and how to control cash flow. $65 for each individual program, sign up for all four for $220, a $40 savings. You bring a pencil; we’ll provide the calculator more...

Cost:

$65.00

Facilitator:

Chris V. Thompson, ThompsonCV@missouri.edu
Cole County MU Extension Center
phone: (573) 634-2824