Supervisory Certificate Series

 

Register online!

To enroll for the entire series, 1 day or 1/2 day sessions, or for more information, please contact Jane Epstein at the St. Francois County Extension office at 573-756-4539 or EpsteinJa@missouri.edu.

Day 1: Building Effective Relationships

Building effective relationships with the team members you supervise is one of the best strategies to ensure team performance and prevent future conflicts. By focusing on relationships, you gain trust and respect. This full day session will examine personality differences, generational differences, and how to proactively build trust.

Day 2: Your Legal Responsibilities

Supervisors are often placed in a difficult position. On one hand they are charged with motivating and directing the workforce. On the other, they must protect the organization from liability. This session will explore the legal responsibilities of the supervisory role by examining best practice solutions to discrimination, sexual harassment, and the progressive discipline process.

Day 2: Communicating Successfully

In today’s fast-paced business environment, successful communication requires more than just speaking your mind loudly enough for others to hear you. This session will sharpen both your written and verbal communication skills to maximize understanding and minimize confusion among those you communicate with.

Day 3: Leading High-Performance Teams

As the supervisor, you are responsible for leading your team. This session will address the interpersonal and organizational advantages of working together. You will also participate in some experiential learning exercises that illustrate what it takes to lead others through the challenges of team development. Finally, learn how to set team boundaries and communicate team expectations to increase the commitment and performance of your employees.

Day 3: Guiding Conflict Resolution

In the workplace, even healthy differences can escalate into conflict. Addressing conflict quickly and effectively is a crucial supervisory skill. This session enables participants to recognize the signs that conflict exists, assess each conflict situation, and serves as a catalyst to encourage those involved to achieve resolution.

Day 4: Coaching Employees

The coaching process is central to performance management. By creating the appropriate climate and context to empower individuals and teams, great leaders are able to achieve extraordinary results. The workshop will provide you the coaching tools you need to motivate, delegate, and diagnose performance problems; provide performance feedback; and facilitate the problem-solving process for employees.

Costs:

1 day:   $280/person

½ day:  $140/person

4 days:  $875/person

 

We'll come to you!

We'll conduct the training for up to 30 of your employees per session.  Contact us for specific pricing per session or for the entire series.

 

Trainers:

  • Ashley Bales
  • DeNae Gitonga
  • Stephanie Schindler
  • Anna Kleiner

 

Ask us about in-house training or if you have additional needs that are not included here.

We will work with you to meet YOUR training needs!